FAQ - Canaan Kaixinlong

1 How long has the company been established?

We have been in the pharmaceutical equipment industry for 25 years and have extensive experience in the field.

2 Where is the factory located?

Add;Ruian City, Wenzhou City, Zhejiang Province Ruian economic Development Zone No. 2, Area C, Wandong Intelligent Manufacturing Industrial Park, 999 Tao Road

3 How many years has your company factory been established?

We were established in 2000, we are a factory specialising in automatic capsule filling machine and automatic high speed rotary tablet press for 25 years.

4 How many staff you have in your factory?

We have 60+ people in total, about 15 staff in office and other in the production line

5 Where is your factory located?

We are the factory that located at Wenzhou City, Zhejiang Province,

Add;Zone C No. 2, Wandong Intelligent Manufacturing Industrial Park, 999 Wentao Road, Ruian Economic Development Zone, Ruian City.Zhejiang.China

6 How can i to be your agent in my country?

You need do a market research report of your country of our productsAnd need to promise us how much amount you can finishThen we can check and sign a contract of the dealer or the agent

7 You have any agent in our country?

We still not have any agent around the word,as we have any requirements of the agent of us,but we are willing you to be our distributor or agent is possible

8 What is the aftermarket like after purchasing the machine?

The machine is guaranteed for one year, and there will be professional engineers to debug the products you need to produce until the quality of the products produced is to the customer's satisfaction.

9 Will your company be attending the show?

We will participate in trade shows, but we currently only go to domestic shows.

10 When shipped from the factory, what packaging is shipped in?

Fumigation-free wooden crates

11 You have sales target finished amount requirement to the distributor?

Yes, we have the requirement once to be our distributorNeed to finished the target amount the signed on the contract

12 Which certificate you have to your equipment?

capsule filling machines and tablet presses are CE marked.

1 Can it be made to respond quickly?

We ensure that every feedback information to customers is not missing, and find problems to respond quickly and solve in time. Let customers enjoy the convenience of our fast service

2 Is the operation process standardized?

We have made strict operating procedures and operating specifications for each technical action to reduce unnecessary losses and improve work efficiency

3 Do you support customization?

System service：We provide a full range of integrated system services, from pre-sales plan determination, manufacturing to after-sales installation and commissioning, training and tracking testing

4 What is the aftermarket like after purchasing the machine?

1 How to solve excessive tablet weight variation?‌

‌Main causes‌: Uneven particle size and excessive fine powder cause filling fluctuations; punch powder adhesion or poor lower punch rotation; feed hopper blockage or material stratification; excessive turntable speed.

2 How to monitor filling fluctuations?

Take 100 sample capsules, weigh them, calculate the mean and standard deviation, and repeat several times if necessary.

3 How to choose the right capsule type?

Adjust the sample according to the powder material provided by the customer and the filling requirements to see if it meets the current requirements.