Services - Canaan Kaixinlong

All-Round Support

With a skilled after-sales service team and standardized process management, we ensure that each link from program design to equipment maintenance is efficient and professional, so that customers can enjoy a high standard of technical support and rapid response service.

Pre-sales Service

We provide professional pre-sales technical consulting and customized solutions to help customers define their needs and optimize equipment selection. Ensure that the selected equipment fully matches the production requirements.

Services During Sale

In the production and delivery phase, we guarantee the quality of the equipment through standardized manufacturing processes and professional technical teams, and provide full-process support including installation and commissioning, and operation training.

After-Sales Service

1 Year Warranty & Parts Guarantee

We provide 1 year warranty for all equipment and have established a perfect spare parts inventory system based on 25 years of industry experience.

Rapid Response

When equipment requires maintenance, we provide round - the - clock service support, including remote technical guidance and on-site engineer dispatch services.

Continuous Optimization

Our professional technical team regularly follows up on equipment operation to provide solutions, optimization and preventive maintenance.

FAQ

We provide 1 year warranty for all equipment and have established a perfect spare parts inventory system based

1 Can it be made to respond quickly?

We ensure that every feedback information to customers is not missing, and find problems to respond quickly and solve in time. Let customers enjoy the convenience of our fast service

2 Is the operation process standardized?

We have made strict operating procedures and operating specifications for each technical action to reduce unnecessary losses and improve work efficiency

3 Do you support customization?

System service：We provide a full range of integrated system services, from pre-sales plan determination, manufacturing to after-sales installation and commissioning, training and tracking testing

4 What is the aftermarket like after purchasing the machine?

The machine is guaranteed for one year, and there will be professional engineers to debug the products you need to produce until the quality of the products produced is to the customer's satisfaction.

5 Which certificate you have to your equipment?

capsule filling machines and tablet presses are CE marked.

Choose the KAIXINLONG Drug Solution

Our team of experts is ready to help you and show the most suitable solution for your needs.

How can we help you:

Analysis

Consultation

Solution proposal

Quote

Kaixinlong--Always Ready to Solve Your Technical Problems